Careers
Our Mission
To deliver exceptional customer service experiences that drive satisfaction, loyalty, and business growth for our clients.
Who We Are
Service Prime Solutions delivers top-tier customer service solutions across industries, backed by years of experience and a reputation for impactful results.
Who We Are
Service Prime Solutions delivers top-tier customer service solutions across industries, backed by years of experience and a reputation for impactful results.
Our locations
Lahore, Pakistan
Call Support Representative
Job Responsibilities:
- Provide outstanding customer support via phone, email, and chat channels, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues in a timely manner.
- Maintain a thorough understanding of our products, services, and policies to effectively assist customers and address their needs.
- Document customer interactions, inquiries, and resolutions accurately and efficiently in our CRM system.
- Continuously strive to improve processes, procedures, and systems to enhance the overall customer support experience.
Qualifications:
- Minimum of 2 years of experience in customer service or a related field.
- Fluent in English with excellent verbal and written communication skills.
- Strong computer skills with proficiency in Microsoft Office Suite and CRM software.
- Exceptional problem-solving abilities and a proactive approach to addressing customer issues.
- Ability to work effectively in a fast-paced, dynamic environment and collaborate with diverse teams.
- A passion for delivering exceptional customer experiences and a commitment to excellence.
Email Support Representative
Job Responsibilities:
- Respond to customer inquiries and support requests via email in a timely and professional manner, providing accurate and helpful assistance.
- Handle a high volume of email correspondence while maintaining quality and efficiency standards.
- Investigate and resolve customer issues, escalate complex cases as needed, and follow up to ensure resolution and customer satisfaction.
- Utilize our CRM system to track and document customer interactions, inquiries, and resolutions accurately and efficiently
- Collaborate with cross-functional teams to address customer concerns, provide feedback, and identify opportunities for process improvement.
Qualifications:
- Previous experience in email support or a similar customer service role preferred.
- Strong written communication skills with the ability to convey information clearly, concisely, and professionally.
- Excellent problem-solving abilities and a proactive approach to addressing customer issues.
- Attention to detail and accuracy in handling customer inquiries and resolving issues.
- Ability to work effectively in a fast-paced, deadline-driven environment and prioritize tasks efficiently.
- Proficiency in Microsoft Office Suite and familiarity with CRM software preferred.
Get in Touch
Ready to take your customer service to the next level? Contact us today to learn more about how Service Prime Solution can help you achieve your business objectives.